FAQ

When my order will arrive?

Vacationer in Dubai has 1 day delivery service, for international order shipping is carried by a shipping company and usually deliver all orders within 4-7 working days.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

How can I track my order?

Once your order is shipped, we will send you an email including a tracking number. It is automatic process and you do not need to contact us. If you have not received order e-mail within 24h, please e-mail hello@vacatinerbrand.com

What is Pre-order and can I cancel my Pre-order?

A Pre-order item is one that you order before we have it in our inventory and it is custom made for you. You may cancel until the time your order has been processed. If you have ordered items, which are in stock, we will ship your order separately, so you can enjoy your items before Pre-ordered item arrives. To cancel, please email us at hello@vacatinerbrand.com

How can I change or cancel my order?

Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at hello@vacationerbrand.com within 8 hours of placing your order. We will not be able to make any changes beyond that period...

Is it safe to purchase on the website?

Absolutely! Vacationer is based in Dubai, United Arab Emirates. Vacationer uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal and payment information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact hello@vacationerbrand.com and we will contact you regarding an alternative method to place your order!